If the drive is clicking, the SSD vanished, the RAID is degraded, or the phone contains irreplaceable photos, videos, messages, contacts, or app data, the fastest safe move is usually a phone call. For iPhone and Android cases, call before more charging, reset/restore prompts, unlock attempts, or routine repair if the data matters more than the handset. For less urgent cases, Aceon can still review your details and guide the next step.
300 – 1275 W. 6th Ave
Vancouver, BC V6H 1A6
Mon–Fri · 9:00am–4:30pm
No appointment necessary during normal business hours
Phone: 604-224-4357
Toll free: 1-866-268-3792
After-hours drop-off: 1329 East 13th Ave, Vancouver, BC V5N 2B5
7am–9pm · 7 days a week · By appointment
Start here: complete the quick intake form before shipping so Aceon can match your device, contact details, symptoms, photos, and urgency when the package arrives.
Open the quick intake form Shipping instructions
Packing basics: power the device off, use anti-static protection or a clean bag, add firm padding, use a sturdy box, and include your name, phone, email, return address, and case notes inside.
Call for urgent cases, business outages, clicking drives, phones with fresh damage, and RAID/NAS incidents.
Use callback or online intake for detailed non-urgent reviews, quote-oriented questions, or partner/dealer referrals.
Call first for clicking drives, RAID or NAS outages, or other active urgent failures. For stable cases, quick intake or callback can be the better first step.
U.S. cases should use the toll-free number 1-866-268-3792 and the Blaine, Washington receiving path when shipping is needed.
No appointment is necessary during normal business hours at the Vancouver office, but after-hours drop-off is by appointment.
Use this short callback form when you want human triage but cannot talk right now.
If you already know the failure type, go directly to the page that matches it. That usually makes the next step clearer and improves lead quality for both Aceon and the customer. If you do not know the failure type yet, call or start intake instead of guessing.
Recommended next step
Tell us what happened, what device it is, and what matters most. We will route you toward intake, callback, shipping, or partner handling without pushing risky DIY attempts.
This block is part of Aceon’s weekly corporate-wheel analytics strategy: route high-intent visitors to the safest useful action, not vanity traffic.
