Aceon Data RecoveryVancouver, BCCall 604-224-4357
Start here
Submit your caseCall 1-866-268-3792

Send your drive to Aceon in three simple steps.

Send the basics now. Aceon can collect device, shipping, and partner details after the case exists.

No long story needed. Tell us who you are, how to reach you, and what went wrong.

Mistake-safe intake

You do not have to hide the failed DIY steps.

Tell Aceon if the drive was dropped, opened, frozen, scanned, reformatted, rebuilt, or sent somewhere else first. Accurate history helps the lab choose the safest next move; it is not a confession and it does not lock you into a recovery.

If a device is clicking, wet, dropped, or business-critical, stop testing it and call before trying another tool.

Simple process

What to do next

Complete the form

Name, phone, email, device type, and what happened.

Use the correct shipping instructions

Canada cases go to Vancouver. U.S. cases go to our U.S. shipping officeU.S. shipping office
Aceon Data Recovery
1685 H St. 43612
Blaine, WA 98230 in Blaine, Washington.

Pack and send the drive

Use padding. Include your name and phone number inside the box. Keep your tracking number.

Choose your route

Canada and U.S. instructions

Canada

Ship or drop off:
Aceon Data Recovery
Suite 300, 1275 West 6th Avenue
Vancouver, BC V6H 1A6

  • Use this if you are in Canada.
  • Include your name and phone number in the package.
  • Weekend Vancouver drop-off is by appointment.

United States

Ship to our U.S. officeU.S. shipping office
Aceon Data Recovery
1685 H St. 43612
Blaine, WA 98230:
Aceon Data Recovery
1685 H St. 43612
Blaine, WA 98230

  • Use this if you are in the U.S.
  • Include contact detailsInside the box
    Include your name, phone, email, return address, and a short note saying you submitted the case online.     in the package.
  • Take a picture of your original device for your records.
  • Use tracked shippingTracking
    Keep the tracking number until Aceon confirms receipt. For urgent cases, call before shipping.     and keep the tracking number.
Submit a case

Start with the minimum. Fill in the details later.

Start case review with only the basics. Device details, route, partner code, urgency, and reply preferences can be filled in later after the request exists.

  • Required: name, phone, what happened.
  • Everything else can be completed later during reviewed follow-up or in the dashboard/backend workflow.
  • If the device is clicking, wet, dropped, or business-critical, call before shipping.
1. Contact2. Problem3. Optional

Who should Aceon contact?

Name and phone are enough to start. The rest can wait.

What happened?

Plain language is best. One short description lets Aceon start the review.

Optional details can wait.

Add these only if they are handy. Aceon can collect the rest professionally later through reviewed follow-up or the backend workflow.

Optional details — skip these now and complete them later

After submission: Aceon reviews the basics, replies by your preferred route, and can collect more detail in a calm dashboard/backend workflow. This form does not approve shipping/handoff, payment, outreach, public listing, wallet action, or backup subscription activation.

You can complete the optional details later.

Packing checklist

Keep it simple and safe

Put inside the box

Your name, phone number, email, and a short note: “Submitted case online.”

Protect the device

Packing basicsPacking basics
Power off the device. Use anti-static protection or a clean bag, then firm padding in a sturdy box. Do not let the device move inside the box.: use bubble wrap or padding. Do not ship a bare drive loose in a box.

Keep proof

Take a picture of your original device for your records. Use tracked shipping and keep the tracking number until Aceon confirms receipt.