Aceon Data Recovery

Submit a Case

Don’t panic! Aceon offers data recovery services for clients across North America, and around the world. To submit a case for data recovery, follow the steps below to send your device to us.

If you have any questions, don’t hesitate to contact us.

STEP 1 — Packaging

  • Use an appropriately sized box and be sure that the drive has at least 2″ of bubble-wrap insulation on each side.
  • If shipping more than one hard drive, please wrap each drive individually with at least 2″ of bubble insulation.
  • Include the service order form.
  • Mark “Fragile” on the box.
  • Please take a picture of the device and the submission form for your records. You can also email this to us. 
  • Feel free to email us with your details and call us to notify us of the shipment.

STEP 2 — Forms

For All Submissions:
Please print off and use our address label: Download as PDF, or view the Online Version.

For Clients:
Please fill out our Device Submission Form: Download as PDF, or view the Online Version.

For Computer Shop Owners and Dealers:
Please fill out our Dealer Account Form.

STEP 3 — Destination Drive

A destination drive is required for the final data to be copied to. This drive should be bigger than the original and empty.
You may provide a drive or buy one from Aceon. 

STEP 4 — Shipping

Courier the unit to:

Aceon Data Recovery

Suite 300 – 1275 West 6th Avenue, Vancouver, BC, V6H 1A6

We recommend Canada Post, Express Post (with a signature).

If you have any questions, please CONTACT US.