Aceon Data Recovery Vancouver, BC
Call 604-224-4357
Since 1998 · Vancouver lab · secure North America ship-in and remote support · No recovery, no fee
Call now for urgent cases Start quick intake Request a callback Full case intake page
Failed drive, SSD, phone, RAID, or server? Call before the next attempt makes it worse.

Aceon works on hard drives, SSDs, iPhone and Android devices, RAID/NAS systems, servers, USB drives, and memory cards. If the files matter, stop guessing, avoid resets or repeated power-ons, and talk to a recovery specialist first.

Read the phone first-aid guide

Talk to a data recovery specialist before the next attempt makes things worse.

Aceon provides professional data recovery from its Vancouver lab for failed hard drives, SSDs, RAID and NAS systems, phones, memory cards, USB drives, and other damaged storage devices. Phone cases are often especially time-sensitive: a wet, dead, locked, bent, or boot-looping iPhone or Android may hold the only copy of family photos, videos, messages, contacts, or business chats. If the files matter, call before more charging, resets, restore attempts, repair work, scans, or power-ons make recovery harder.

Aceon at a glance

Aceon Data Recovery is a Vancouver data recovery company with local lab access, drop-off options, and secure North America-wide ship-in and remote support. Aceon recovers data from hard drives, SSDs, RAID and NAS systems, servers, phones, USB drives, and memory cards, with a specialist-first approach focused on protecting recovery chances before additional damage occurs.

  • 20+ years in business
  • Vancouver head office + after-hours drop-off
  • Secure North America ship-in, U.S. shipping office, and remote triage options
  • Canadian-dollar pricing can offer strong value for U.S. clients
  • Class 100 clean-room benches
  • Business, personal, and emergency cases
Dead phone, water damage, business outage, RAID failure, or a drive making new noises? Stop using it and call right away. For phones, avoid charging, reset/restore prompts, unlock guessing, and routine repair if photos, videos, messages, contacts, or app data are the priority.
Since 1998Trusted data recovery experience
No recovery, no feeSimple, confidence-building guarantee
HDD, SSD, RAID, mobileBroad technical coverage from one lab
Consumer + businessFrom family photos to business-critical systems
Trust before pricing

Before you hand over irreplaceable data, verify the lab feels credible.

Aceon leads with the signals people need in a stressful recovery moment: long operating history, Vancouver lab access, BBB rating, clean-room capable handling, and a no-recovery/no-fee expectation for the right cases.

Since 1998Established Vancouver recovery lab
BBB A ratingIndependent trust signal
Vancouver labLocal head office and drop-off options
No recovery, no feeConfidence-building recovery path
Start here

Choose the best path for your situation.

Some cases need a phone call right away. Others are better served by a callback request or a written intake. Choose the fastest path for your situation below so the first response is useful, not delayed.

Fastest path

Call now for urgent or high-value cases

If the device is clicking, the business is down, the phone was damaged, or the data is irreplaceable, phone is usually the best first step.

  • Best for RAID / NAS / server failures
  • Best for drives making new sounds
  • Best for time-sensitive business outages
Call 604-224-4357
Low friction

Request a callback

Best when you want a real person to reach out soon, but now is not a good time to talk and the situation is not actively getting worse.

Request a callback
Detailed review

Send the intake form

Best when you want Aceon to review the failure details first, and the case is not urgent enough to require an immediate call.

Start case review
Services

Specialized recovery for the cases people care about most.

Find the page that best matches your device or failure scenario.

Hard drive recovery

Internal and external drives, clicking or beeping disks, drives that are not detected, accidental deletion, formatting, and physical damage.

  • External & internal HDDs
  • Logical + physical failures
  • Clean-room handling when needed
Explore hard drive recovery

Phone & tablet data recovery

Call before the phone gets worse: Aceon helps with iPhone and Android water damage, impact damage, no power, boot loops, locked or inaccessible devices, deleted photos, corrupted videos, messages, contacts, and app data.

  • Dead, wet, bent, or dropped phones
  • Photos, videos, messages, contacts, and app data
  • Recovery-safe guidance before repair, reset, or restore
Explore phone recovery

Photo & video file repair

Corrupted JPG, RAW, HEIC, MP4, MOV, drone, camera, phone, and memory-card media files that will not open or play correctly.

  • Photo and video repair triage
  • Camera, phone, drone, and SD-card media
  • Safe expectations before risky re-saves
Explore file repair

Remote data recovery support

Modern pre-lab triage: North America-wide remote guidance for software-accessible cases using Splashtop SOS when appropriate, before unnecessary shipping or risky DIY attempts.

  • Windows, Mac, iPhone & Android links
  • Good for logical and access-related cases
  • Escalates cleanly to ship-in or lab work
Explore remote data recovery support
Quick device guides

Answer-first pages for common hardware and mobile emergencies.

If you are on a phone and deciding what to do next, start with the guide that matches the failure. The safest pattern is simple: stop the action that can make recovery harder, preserve the original device or files, then ask for recovery-safe triage.

Phone first-aid

Before charging, restoring, updating, or repairing a wet, bent, dead, or boot-looping phone, check the safest next step.

iPhone water damage

Power down, avoid heat or rice, and protect photos and messages before routine repair attempts.

SD card photo recovery

Stop using the card before new photos, formats, or repair attempts overwrite missing images or videos.

SSD not detected

Avoid initialization, formatting, or repeated write-heavy scans when an SSD disappears.

RAID failure first-aid

Preserve drive order and stop rebuild attempts before array metadata or parity is overwritten.

Photo and video file repair

Keep original corrupted JPG, RAW, HEIC, MP4, MOV, drone, phone, and camera files before conversions or re-saves.

Why Aceon

Built for trust, urgency, and difficult cases.

Technical depth that feels real

Class 100 clean-room benches, in-house tooling, RAID experience, flash and SSD work, and advanced mobile recovery methods for damaged devices.

Security and privacy matter

Personal, financial, legal, creative, and business data often sits on these devices. People need to know that handling and privacy are treated seriously.

Practical business support

Rush and emergency cases, business-critical recoveries, and partner-friendly handling for MSPs, consultants, and computer shops.

Confidence

Reassurance that helps you make the right next move.

When your files matter, you need clarity quickly: whether to stop using the device, whether to call immediately, and whether the case is being handled by people who take privacy and risk seriously.

01

Clear direction fast

You should be able to tell quickly whether this is an urgent call-now case, a callback situation, or a case that is best explained through intake.

02

Serious handling for serious outages

RAID, NAS, server, and business-critical failures need calm triage, not vague promises. The right first decision can protect both recovery chances and downtime costs.

03

Trust before you commit

You should be able to see technical depth, privacy awareness, and real-world experience before you hand over a device with personal or business-critical data on it.

How it works

A clearer process that reduces panic.

People do better when the process feels concrete. The right expectation is not a fake instant quote — it is a calm review, a sensible plan, and clear approval before anything important moves forward.

1

Talk to us

Call, start quick intake, or submit your case details online. We’ll help you take the safest next step.

2

Stop using the device

If the device is failing physically, powering it on repeatedly can make recovery harder. Preserve the current state first.

3

Assessment, quote path, and approval

We review the failure scenario, explain the process, and discuss likely timing and cost factors before any recovery work is approved.

4

Recover and return your data

Recovered data is transferred to destination media and returned securely once the case is complete.

Pricing clarity

Enough transparency to reduce fear — without pretending every case is the same.

Not every recovery can be priced exactly on-page, but people do need more guidance than a vague invitation to call. Cost usually depends on the device, the type of failure, the urgency, and whether donor parts or destination media are needed.

  • Logical recoveries are usually simpler than severe physical damage or multi-drive RAID cases.
  • Emergency handling affects turnaround and price.
  • Replacement parts, imaging storage, and destination media can affect total cost.
  • No recovery, no fee is an important reassurance point for the right cases.

Aceon’s normal path is simple: understand the case first, explain what is likely involved, and only move forward once the recovery path and quote are clear enough to approve.

What affects cost?

  • Device type
  • Extent of physical or logical damage
  • Urgency / rush handling
  • Need for donor parts
  • Replacement media / transfer requirements
Call for a tailored quoteSee full pricing guidance
Partner program

A partner-friendly path for IT providers, consultants, and repair shops.

When your client has a failed device, you need a recovery lab that protects your reputation as carefully as it protects their data. Aceon should feel safe to refer in urgent, high-value, and reputation-sensitive cases across Vancouver, BC, and shipped Western Canada work.

  • Send end-user and business cases to one lab
  • Good fit for computer shops, MSPs, consultants, and in-house IT teams
  • Clear routing for urgent RAID, NAS, drive, and phone recoveries
  • Use the main intake form and select Partner / dealer so the case is identified correctly

Need the full program details, onboarding steps, and payout terms? Visit the dedicated partner program page.

This is especially relevant for repair shops, MSPs, consultants, and in-house IT teams who need a clean referral path instead of improvising client handoffs during an outage.

Refer your client with confidence

Send difficult cases to a lab that takes the technical outcome, the customer experience, and your reputation seriously. Start the intake below and choose Partner / dealer.

Start a partner caseView partner program detailsSee RAID and outage triage
Prefer a call back?

Ask Aceon to call you back.

This is the simplest option if you want a human response soon but cannot talk right now. Leave a short note if there is anything important to know before the call.

For active emergencies, clicking drives, degraded RAID/NAS systems, fresh phone damage, or business outages, calling directly is still the fastest path.

Best fit for callback

  • Good when you want a human response soon but cannot talk right now
  • Useful for non-emergency and moderately urgent cases
  • If the device is actively failing, calling is still safer than waiting

This path is meant to reduce friction, not replace live triage for clicking drives, degraded RAID, or active business outages.

Short form, no long explanation required. Aceon uses your email and phone so a typo in one contact method does not block follow-up.

FAQ

Answer the questions people ask while they are stressed.

Should I keep trying the device?

If the device is clicking, beeping, was dropped, has water damage, or disappeared suddenly, repeated attempts can make recovery harder. Stop and get advice first.

Can you help businesses with downtime?

Yes. RAID, NAS, and server incidents are exactly the kind of cases where fast triage matters.

Do I need an appointment?

No appointment is necessary during normal business hours. After-hours drop-off is available by appointment.

How fast can I hear back?

That depends on case urgency and operating hours, but urgent cases are best handled by phone rather than passive form submission.

Need the right next step?

If the data matters, do not guess.

When a device fails, the first few decisions matter. Call for urgent situations, or use intake/callback for non-urgent cases that need a clearer first review. Either way, get the safest path forward before the situation gets worse.

Call nowStart case intake
Contact & locations

Talk to Aceon in the way that fits your situation.

Aceon has a Vancouver lab and a U.S. receiving office in Blaine, Washington. Use the path that fits your case, and call first if the device is getting worse.

Canada Office / Lab

Suite 300, 1275 West 6th Avenue
Vancouver, BC V6H 1A6

Mon–Fri · 9:00am–4:30pm
No appointment necessary during normal business hours

Phone: 604-224-4357
Toll free: 1-866-268-3792

After-hours drop-off: 1329 East 13th Ave, Vancouver, BC V5N 2B5
7am–9pm · 7 days a week · By appointment

United States Office

Aceon Data Recovery
1685 H St. 43612
Blaine, WA 98230

Use this Blaine address for U.S. shipments after completing the submit-a-case form, so Aceon can match your package to the right contact details, photos, symptoms, and urgency.

U.S. shipping instructions

Start a shipped case

Use the case form first so Aceon can match your device, contact details, symptoms, photos, and urgency when the package arrives.

Open the submit-a-case form

Packing basicsBefore shipping
Power the device off. Use anti-static protection or a clean bag, firm padding, and a sturdy box. Include your name, phone, email, return address, and case notes inside. · Full shipping instructions

Best contact path

Call for urgent cases, business outages, clicking drives, phones with fresh damage, and RAID/NAS incidents.

Use callback or online intake for detailed non-urgent reviews, quote-oriented questions, or partner/dealer referrals.

Emergency? Call now Start quick intake Full case page