Aceon Data Recovery Vancouver, BC
Call 604-224-4357
Since 1998 · Vancouver lab · secure North America ship-in and remote support · No recovery, no fee
Call now for urgent cases Start quick intake Request a callback
Failed drive, SSD, phone, RAID, or server? Call before the next attempt makes it worse.

Aceon helps with drives, SSDs, phones, RAID/NAS, servers, USB drives, and memory cards. If the files matter, pause, avoid repeated power-ons or resets, and speak with a recovery specialist first.

Read the phone first-aid guide

Talk to a data recovery specialist before trying again.

Aceon recovers data from failed hard drives, SSDs, RAID/NAS systems, phones, memory cards, USB drives, and other damaged storage. If the files matter, call before charging, resets, repair attempts, scans, or repeated power-ons reduce your recovery options.

Aceon at a glance

Vancouver lab access, local drop-off, secure North America ship-in, and remote triage when appropriate. Aceon’s first priority is protecting your best chance of recovery before more damage occurs.

Looking for city activity, events, and local picks?

Aceon Client Page adds a lighter city-discovery layer with event, culture, food, and local-link guides that can reinforce the broader Aceon location network without replacing recovery pages. Open Client Page home or browse the city index.

  • 20+ years in business
  • Vancouver head office + after-hours drop-off
  • Secure North America ship-in, U.S. shipping office, and remote triage options
  • Canadian-dollar pricing can offer strong value for U.S. clients
  • Class 100 clean-room benches
  • Business, personal, and emergency cases
Dead phone, water damage, business outage, RAID failure, or new drive noises? Stop using it and call. For phones, avoid charging, reset prompts, unlock guessing, or repair attempts if the data is the priority.
Since 1998Trusted data recovery experience
No recovery, no feeSimple, confidence-building guarantee
HDD, SSD, RAID, mobileBroad technical coverage from one lab
Consumer + businessFrom family photos to business-critical systems
Trust before pricing

Before you hand over irreplaceable data, trust should be clear.

Aceon keeps the important proof easy to find: long operating history, Vancouver lab access, BBB rating, clean-room capable handling, and no-recovery/no-fee reassurance for the right cases.

Since 1998Established Vancouver recovery lab
BBB A ratingIndependent trust signal
Vancouver labLocal head office and drop-off options
No recovery, no feeConfidence-building recovery path
Start here

Choose the best path for your situation.

Some cases need an immediate call. Others are better handled by callback or written intake. Choose the path that gets you useful help fastest.

Fastest path

Call now for urgent or high-value cases

If the device is clicking, the business is down, the phone was damaged, or the data is irreplaceable, call first.

  • Best for RAID / NAS / server failures
  • Best for drives making new sounds
  • Best for time-sensitive business outages
Call 604-224-4357
Low friction

Request a callback

Best when you want a real person to reach out soon, but the situation is not actively getting worse.

Request a callback
Detailed review

Send the intake form

Best when the case needs context first and is not urgent enough for an immediate call.

Start case review
Services

Specialized recovery for the cases people care about most.

Choose the page that matches your device or failure.

Hard drive recovery

Internal and external drives, clicking or beeping disks, non-detected drives, accidental deletion, formatting, and physical damage.

  • External & internal HDDs
  • Logical + physical failures
  • Clean-room handling when needed
Explore hard drive recovery

Phone & tablet data recovery

Call before the phone gets worse. Aceon helps with iPhone and Android water damage, impact damage, no power, boot loops, inaccessible devices, deleted photos, corrupted videos, messages, contacts, and app data.

  • Dead, wet, bent, or dropped phones
  • Photos, videos, messages, contacts, and app data
  • Recovery-safe guidance before repair, reset, or restore
Explore phone recovery

Photo & video file repair

Corrupted JPG, RAW, HEIC, MP4, MOV, drone, camera, phone, and memory-card media files that will not open or play correctly.

  • Photo and video repair triage
  • Camera, phone, drone, and SD-card media
  • Safe expectations before risky re-saves
Explore file repair

Remote data recovery support

Modern pre-lab triage: Remote guidance for software-accessible cases when appropriate, before unnecessary shipping or risky DIY attempts.

  • Windows, Mac, iPhone & Android links
  • Good for logical and access-related cases
  • Escalates cleanly to ship-in or lab work
Explore remote data recovery support
Quick device guides

Answer-first pages for common hardware and mobile emergencies.

If you are deciding what to do next, start with the matching guide. The safest pattern is simple: stop, preserve the original device or files, then ask for recovery-safe triage.

Phone first-aid

Before charging, restoring, updating, or repairing a wet, bent, dead, or boot-looping phone, check the safest next step.

iPhone water damage

Power down, avoid heat or rice, and protect photos and messages before routine repair attempts.

SD card photo recovery

Stop using the card before new photos, formats, or repair attempts overwrite missing images or videos.

SSD not detected

Avoid initialization, formatting, or repeated write-heavy scans when an SSD disappears.

RAID failure first-aid

Preserve drive order and stop rebuild attempts before array metadata or parity is overwritten.

Photo and video file repair

Keep original corrupted JPG, RAW, HEIC, MP4, MOV, drone, phone, and camera files before conversions or re-saves.

Why Aceon

Built for trust, urgency, and difficult cases.

Technical depth that feels real

Clean-room benches, in-house tools, RAID experience, flash/SSD work, and advanced mobile recovery methods.

Security and privacy matter

Your device may hold personal, financial, legal, creative, or business data. It should be handled accordingly.

Practical business support

Rush cases, business-critical recoveries, and clean handoffs for MSPs, consultants, and repair shops.

Confidence

Reassurance that helps you make the right next move.

When your files matter, you need quick clarity: what to stop doing, whether to call, and how the case will be handled.

Clear direction fast

You should be able to tell quickly whether to call now, request a callback, or send intake details.

Serious handling for serious outages

RAID, NAS, server, and business-critical failures need calm triage. The right first decision can protect recovery chances and reduce downtime.

Trust before you commit

You should see technical depth, privacy awareness, and real experience before handing over sensitive data.

How it works

A clearer process that reduces panic.

The right expectation is not a fake instant quote. It is a calm review, a sensible plan, and clear approval before work moves forward.

1

Talk to us

Call, start quick intake, or submit your case details online. We’ll help you take the safest next step.

2

Stop using the device

If the device is failing physically, powering it on repeatedly can make recovery harder. Preserve the current state first.

3

Assessment, quote path, and approval

We review the failure scenario, explain the process, and discuss likely timing and cost factors before any recovery work is approved.

4

Recover and return your data

Recovered data is transferred to destination media and returned securely once the case is complete.

Pricing clarity

Enough transparency to reduce fear — without pretending every case is the same.

Every case is different, but pricing should not feel mysterious. Cost usually depends on the device, failure type, urgency, donor parts, and destination media.

  • Logical recoveries are usually simpler than severe physical damage or multi-drive RAID cases.
  • Emergency handling affects turnaround and price.
  • Replacement parts, imaging storage, and destination media can affect total cost.
  • No recovery, no fee is an important reassurance point for the right cases.

Aceon’s normal path: understand the case, explain the likely work, then move forward only once the quote and recovery path are clear.

What affects cost?

  • Device type
  • Extent of physical or logical damage
  • Urgency / rush handling
  • Need for donor parts
  • Replacement media / transfer requirements
Call for a tailored quoteSee full pricing guidance
Partner program

A partner-friendly path for IT providers, consultants, and repair shops.

When your client has a failed device, you need a lab that protects your reputation as carefully as it protects their data. Aceon is built for urgent, high-value, and reputation-sensitive referrals.

  • Send end-user and business cases to one lab
  • Good fit for computer shops, MSPs, consultants, and in-house IT teams
  • Clear routing for urgent RAID, NAS, drive, and phone recoveries
  • Use the main intake form and select Partner / dealer so the case is identified correctly

Need the full program details, onboarding steps, and payout terms? Visit the dedicated partner program page.

Quick paths: referral partner overview, partner signup, or drive recycling / donor-drive path.

Useful for repair shops, MSPs, consultants, and IT teams that need a clean referral path during an outage.

Refer your client with confidence

Send difficult cases to a lab that takes the technical outcome, customer experience, and your reputation seriously. Start intake and choose Partner / dealer.

Start a partner caseView partner program detailsSee RAID and outage triage
Prefer a call back?

Ask Aceon to call you back.

Use this if you want a human response soon but cannot talk right now. Add a short note if anything is important before the call.

For emergencies, clicking drives, degraded RAID/NAS, fresh phone damage, or business outages, calling is still fastest.

Best fit for callback

  • Good when you want a human response soon but cannot talk right now
  • Useful for non-emergency and moderately urgent cases
  • If the device is actively failing, calling is still safer than waiting

This reduces friction, but does not replace live triage for active failures.

Short form, no long explanation required. Email and phone are used so one typo does not block follow-up.

FAQ

Quick answers when the situation feels stressful.

Should I keep trying the device?

If the device is clicking, beeping, was dropped, has water damage, or disappeared suddenly, repeated attempts can make recovery harder. Stop and get advice first.

Can you help businesses with downtime?

Yes. RAID, NAS, and server incidents are exactly the kind of cases where fast triage matters.

Do I need an appointment?

No appointment is necessary during normal business hours. After-hours drop-off is available by appointment.

How fast can I hear back?

That depends on case urgency and operating hours, but urgent cases are best handled by phone rather than passive form submission.

Need the right next step?

If the data matters, do not guess.

When a device fails, the first decisions matter. Call for urgent situations, or use intake/callback for non-urgent cases. Get the safest path before things get worse.

Call nowStart case intake
Contact & locations

Talk to Aceon in the way that fits your situation.

Aceon has a Vancouver lab and a U.S. receiving office in Blaine, Washington. Choose the path that fits your case, and call first if the device is getting worse.

Canada Office / Lab

Suite 300, 1275 West 6th Avenue
Vancouver, BC V6H 1A6

Mon–Fri · 9:00am–4:30pm
No appointment necessary during normal business hours

Phone: 604-224-4357
Toll free: 1-866-268-3792

After-hours drop-off: 1329 East 13th Ave, Vancouver, BC V5N 2B5
7am–9pm · 7 days a week · By appointment

United States Office

Aceon Data Recovery
1685 H St. 43612
Blaine, WA 98230

Use this Blaine address for U.S. shipments after completing the submit-a-case form, so Aceon can match the package to your contact details, symptoms, photos, and urgency.

U.S. shipping instructions

Start a shipped case

Use the case form first so Aceon can match your device, contact details, symptoms, photos, and urgency when the package arrives.

Open the submit-a-case form

Packing basicsBefore shipping
Power the device off. Use anti-static protection or a clean bag, firm padding, and a sturdy box. Include your name, phone, email, return address, and case notes inside. · Full shipping instructions

Best contact path

Call for urgent cases, business outages, clicking drives, phones with fresh damage, and RAID/NAS incidents.

Use callback or online intake for non-urgent reviews, quote questions, or partner/dealer referrals.

Emergency? Call now Start quick intake Full case page