If the drive is clicking, the SSD vanished, the RAID is degraded, or the phone contains irreplaceable data, the fastest safe move is usually a phone call. For less urgent cases, Aceon can still review your details and guide the next step. The goal here is to choose the path that gets the most useful first response, not just the fastest form submission. This page also helps shipped and out-of-town cases choose the right contact route before a device is sent in.
300 – 1275 W. 6th Ave
Vancouver, BC V6H 1A6
Mon–Fri · 9:00am–4:30pm
No appointment necessary during normal business hours
Phone: 604-224-4357
Toll free: 1-866-268-3792
After-hours drop-off: 1329 East 13th Ave, Vancouver, BC V5N 2B5
7am–9pm · 7 days a week · By appointment
For all U.S. cases, call 1-866-268-3792.
U.S. shipping / receiving address:
1685 H St. 43612
Blaine, WA, 98230
Complete the submit-a-case form before shipping so the Blaine package can be matched quickly on arrival. Review the shipping instructions first if you are sending a device from outside Vancouver.
Call for urgent cases, business outages, clicking drives, phones with fresh damage, and RAID/NAS incidents.
Use callback or online intake for detailed non-urgent reviews, quote-oriented questions, or partner/dealer referrals.
If you already know the failure type, go directly to the page that matches it. That usually makes the next step clearer and improves lead quality for both Aceon and the customer. If you do not know the failure type yet, call or start intake instead of guessing.
