Welcome, partner

Here’s how to send Aceon recovery cases smoothly and protect your client relationship.

If you refer recovery work to Aceon, here’s how to keep referrals smooth, protect the client relationship, and make sure urgent cases get handled the right way from the start. You’ll see when to call, when to use the referral path, and how commissions are paid.

Simple referral process
$100 commission per successful recovery
White-label or direct client handling
Clear communication for urgent cases

Start with this

Choose the right referral path for the case in front of you.

Call first for urgent or high-risk cases

If the drive is clicking, the business is down, a RAID or NAS is degraded, or the client is in a live outage, phone is the right first move.

Use the partner intake flow for standard referrals

For non-emergency cases, send the referral through the partner path so the job can be logged properly and follow-up can start cleanly.

Ship the device only after the next step is clear

If the client is out of town, Aceon can guide the packaging and shipping process so the device arrives safely and with the right case context.

Fast referral checklist

Know the client name and best contact number
Know the device type and main symptom
Flag whether the case is urgent or business-critical
Decide whether you want Aceon behind your brand or direct with the client

How referrals are handled

You can keep Aceon behind your brand, introduce Aceon directly, or choose case by case.

Behind your brand: best when you want Aceon to act as the technical recovery layer while you keep primary ownership of the client relationship.
Direct with the client: best when you want Aceon to communicate with the client directly and keep the process moving quickly.
Case by case: best when some clients need a white-label approach and others are fine with a direct handoff.

The real value is being able to say yes when a difficult case lands on your desk — with a recovery partner that helps you look organised, competent, and trustworthy.

For urgent cases

If the client has a clicking drive, failed RAID, server outage, or any active business interruption, do not wait on passive forms alone.

Call 604-224-4357

Commission and payout

Simple enough to explain to your team.

$100 commission per successful recovery
Paid by e-transfer after the job is completed and closed
No commission on declined quotes, unsuccessful recoveries, duplicate leads, or spam
Keeping your business and payout details current helps avoid delays

What counts as a successful recovery?

The client approves the work
The recovery is completed successfully
The case is properly tied to your referral
The job is closed and ready for payout

Best practice

How to make referrals easier for everyone.

Give clear symptoms

“Not detected,” “clicking,” “water damage,” “RAID degraded,” and similar specifics make the first response more useful.

Flag urgency honestly

When a business is down or time matters, say so up front so the case is handled at the right priority.

Set expectations with the client

Tell the client the first step is a careful review and the safest next move — not false certainty before the device has even been assessed.

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