Computer shop ran software
Ask what tool was run, whether files were saved elsewhere, and whether the original device was written to.
After a repair shop or software attempt fails, the safest next step is to preserve what remains and avoid repeating the same path.
Ask what tool was run, whether files were saved elsewhere, and whether the original device was written to.
Avoid resets, board swaps without data priority, charging wet devices, or approving erase prompts.
Record disk order, warnings, replaced members, rebuild status, and NAS/server model before doing more.
Do not delete the partial copy. It may show directory structure, file names, or corruption patterns that matter.
Escalate before another standard repair attempt if payroll, accounting, legal, medical, production, or client work is involved.