Ship-in confidence pages

Ship the device without adding a new problem.

This page helps non-local customers decide what to send, what not to send, and which verified Aceon receiving address applies.

  • Phone 604-224-4357
  • Vancouver lab
  • U.S. receiving option in Blaine, WA
  • No recovery guarantee claims

Canada

Aceon Data Recovery, Suite 300, 1275 West 6th Avenue, Vancouver, BC V6H 1A6, Canada.

United States

Aceon Data Recovery, 1685 H St. #43612, Blaine, WA 98230, United States.

Before packaging

Do not power the device for a final test. Include contact information and a short description of what happened.

RAID or NAS

Do not send only the failed member unless Aceon confirms. Preserve drive order and labels.

Phones and small media

Protect against bending, moisture, static, and loose accessories. Do not include passwords in the package.

Useful next pages

Continue with the safest matching route.