Talk to a recovery lab before one more attempt makes things worse.

If the drive is clicking, the SSD vanished, the RAID is degraded, or a phone contains irreplaceable photos, videos, messages, contacts, or app data, the safest first move is usually a phone call. For stable cases, use callback or quick intake so Aceon can review the details before shipping, drop-off, or the next recovery step.

Call now Best for active failures, business outages, clicking drives, RAID/NAS incidents, and phones with fresh liquid or physical damage. 1-866-268-3792

Request callback Best when you want human triage but cannot talk right now. Leave a short symptom summary and the best time to call. Use callback form

Start quick intake Best for stable devices, shipping prep, quote-oriented questions, partner referrals, or cases where you are not sure what failed. Open intake

Locations

Office details, after-hours drop-off, and the best way to get started.

Vancouver office / lab

300 – 1275 W. 6th Ave
Vancouver, BC V6H 1A6

Mon–Fri · 9:00am–4:30pm
No appointment necessary during normal business hours

Phone: 604-224-4357
Toll free: 1-866-268-3792

Vancouver lab details

After-hours drop-off: 1329 East 13th Ave, Vancouver, BC V5N 2B5
7am–9pm · 7 days a week · By appointment

Shipping before service

Start with intake: complete the quick intake form before shipping so Aceon can match your package to the right contact details, symptoms, photos, and urgency when it arrives.

Canada office / lab
Aceon Data Recovery
Suite 300, 1275 West 6th Avenue
Vancouver, BC V6H 1A6

U.S. shipping office
Aceon Data Recovery
1685 H St. 43612
Blaine, WA 98230

Open the quick intake form Shipping instructions

Packing basics: power the device off, use anti-static protection or a clean bag, add firm padding, use a sturdy box, and include your name, phone, email, return address, and case notes inside.

Best contact path

Call for urgent cases, business outages, clicking drives, phones with fresh damage, and RAID/NAS incidents.

Use callback when you want a person to call back but the case can wait briefly.

Use quick intake for stable devices, shipping prep, quote-oriented questions, and partner/dealer referrals.

FAQ

Common contact and intake questions

Should I call or start quick intake first?

Call first for clicking drives, RAID or NAS outages, or other active urgent failures. For stable cases, quick intake or callback can be the better first step.

What number should U.S. cases use?

U.S. cases should use the toll-free number 1-866-268-3792 and the Blaine, Washington receiving path when shipping is needed.

Do I need an appointment to visit Aceon?

No appointment is necessary during normal business hours at the Vancouver office, but after-hours drop-off is by appointment.

Prefer a callback?

Ask Aceon to call you back with the right context.

Use this short callback form when you want human triage but cannot talk right now. If the device is actively failing, call instead of waiting for the callback queue.

Name RequiredWho Aceon should ask for when calling back. Phone RequiredFastest path for urgent failures or unclear next steps. Email OptionalHelpful if you want written next-step guidance after the call. Best time to call OptionalA rough window is enough; urgent cases should call instead of waiting. What’s going on? OptionalPlain language is fine: what failed, what matters, whether anything is getting worse, or whether you want prevention/backup guidance after a completed case. I have reviewed Aceon's Terms of Service and Privacy Policy before requesting a callback.

Submitting this form requests review and follow-up; final service scope, timing, pricing, and handling terms are confirmed with Aceon for the specific job.

Short form; Aceon uses your phone and email only for reviewed follow-up on this case.

Need direction?

Choose the path that fits the situation.

If you already know the failure type, go directly to the page that matches it. That usually makes the next step clearer and improves lead quality for both Aceon and the customer. If you do not know the failure type yet, call or start intake instead of guessing.

Hard drive recovery for clicking, dropped, or not-detected disks
RAID, NAS & server recovery for business-critical storage failures
Phone & tablet recovery for water damage and dead devices
SSD, USB & flash recovery for SSDs, SD cards, and removable media

Common follow-up pages

Recommended next step

Need help deciding the safest next step?

Tell us what happened, what device it is, and what matters most. We will route you toward intake, callback, shipping, or partner handling without pushing risky DIY attempts.

Start quick intake Understand cost factors

Aceon will review your symptoms and route you to the safest next step before more recovery attempts are made.