Aceon Data RecoveryVancouver, BC
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Server data recovery · Vancouver lab
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Server recovery quick-start

Preserve the storage state before repairs, imports, rebuilds or restores change the evidence.

  • Do not run repair utilities or initialize volumes
  • Record server role, RAID/NAS layout and recent events
  • Keep drive order, labels, VM files and backup media together
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Server down? Protect the storage before the repair attempts.

Server recovery is often about more than one failed disk. Aceon helps with business storage cases involving RAID arrays, NAS-backed shares, VMware and Hyper-V virtual machines, VMFS datastores, VMDK and VHDX files, SQL databases, Exchange stores, QuickBooks folders, backup repositories, Windows Server, Linux servers and other critical business data.

  • VMware, ESXi, VMFS, VMDK and snapshots
  • Hyper-V, VHD, VHDX and Windows Server storage
  • SQL, Exchange, QuickBooks and business shares
  • RAID, NAS, iSCSI LUNs and backup repositories
ImportantIf this server supports active operations, avoid rebuilds, forced imports, CHKDSK/fsck, restore-over-original attempts, or repeated restarts until the storage state is reviewed.

Virtualization changes the recovery path

VMware and Hyper-V cases may involve datastores, snapshots, virtual disks, host storage, guest file systems and application data at the same time.

Databases need clean handling

SQL, Exchange, QuickBooks and line-of-business data can be sensitive to partial copies, inconsistent restores and write-heavy repair attempts.

Downtime pressure creates risk

When staff, customers or production work are affected, a quick triage call can prevent a rushed rebuild from reducing recovery options.

What Aceon can assess

Server storage, virtual machines, databases and business shares.

Use this page when the failed system is a server or business storage target, not a simple external drive. The goal is to understand the layout before any action overwrites metadata, parity, snapshots or application data.

  • Windows Server, Linux server, RAID controller and direct-attached storage failures
  • VMware ESXi, VMFS, VMDK, snapshots and datastore problems
  • Hyper-V, VHD, VHDX and virtual machine storage failures
  • SQL Server, Exchange, QuickBooks, accounting and operational data folders
  • QNAP, Synology, NAS shares, iSCSI LUNs and backup repositories

What to gather before calling

  • Server role and urgency: accounting, dispatch, files, database, VM host, backup server
  • Storage layout: RAID level, NAS model, controller, drive count and capacities
  • Recent events: failed disk, rebuild, power outage, update, repair tool, restore attempt
  • What is still accessible and what is missing

Partial notes are fine. The key is to avoid changing the storage state while gathering them.

Related outage paths

Route the case to the right service page.

Some server cases start as RAID or NAS outages. Some start as a virtual machine or database problem. These pages help narrow the first call.

Fastest path

For active server outages, call first.

If the server is tied to staff work, client delivery, accounting, production files or a live business process, live triage is usually safer than another repair attempt. Aceon supports Vancouver cases directly and ship-in cases from Canada and the U.S.

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Need outage guidance first?

Ask Aceon to call you back about the server case.

Use this short callback form when you want human triage but cannot talk right now.

Short form; Aceon uses your phone and email only for reviewed follow-up on this case.

Detailed server intake

Send the server, VM or database case details now.

Use this form when the system is stable enough to wait briefly for reviewed follow-up. For active outages, degraded arrays, or cases where every minute matters, calling is still the safer move.

Aceon Data Recovery Terms of Service

Please review and agree before sending your case details.

  1. Confidentiality: We keep your data private and will only access it as strictly necessary to perform the recovery.
  2. Acknowledgment of Risk & Limitation of Liability: Data recovery is inherently risky. Aceon Data Recovery is not liable for any device damage or data loss that may occur before, during, or after our service, including shipping. The client assumes all risk.
  3. Warranty Voidance: You understand that our service is invasive and may void your device's manufacturer warranty. You accept this risk.
  4. No Guarantee of Success: We do not guarantee a successful recovery. Fees cover the recovery attempt, including labor and parts, not the amount of data recovered.
  5. Payment, Fees, and Surcharges: Certain advanced recoveries require a non-refundable attempt fee paid upfront regardless of the outcome: unsuccessful clean room recovery $250 plus parts; SSD and smartphone recoveries $250; memory cards and sticks $150; HDD circuit board recovery no charge. Final payment is due in full upon successful recovery before data is released. All credit card payments are subject to a 3% surcharge.
  6. Destination Drive: You must provide a new, empty destination drive or purchase one from Aceon. Aceon is not responsible for any data on a drive you provide.
  7. Client Responsibility & Data Deletion: You are responsible for reviewing the recovered data and must report any issues within seven (7) days of receipt. After 7 days, the job is considered complete, and Aceon will securely delete all copies of your data.
  8. Abandoned Property: Any device or data not retrieved within 30 days of notification will be considered abandoned and securely disposed of.
  9. Client Authorization: You warrant that you are the legal owner of the device and data, or are authorized by the owner. You grant Aceon Data Recovery and its partners permission to open, access, and transport the media for recovery purposes.

Review the printable Aceon Terms of Service PDF.

Best for moderately urgent server, VM and database cases that need a clearer first review. Active outages should still be called in live.

FAQ

Common server recovery questions

What should I do first when a server fails?

Stop repair utilities, forced imports, rebuilds, restore-over-original attempts and repeated restarts until the storage state is understood. Preserve the media, drive order and recent event timeline.

Can Aceon help with VMware and Hyper-V recovery?

Yes. Aceon can assess VMware, ESXi, VMFS, VMDK, Hyper-V, VHD and VHDX cases where the storage state, encryption and overwrite history allow recovery work.

Can Aceon recover SQL, Exchange or QuickBooks data?

Aceon can assess server storage cases involving SQL, Exchange, QuickBooks and business application files. Results depend on media condition, overwrite, database state and available backups.