Should I submit the case before I ship the device?
Yes. Submit quick intake first so Aceon can match the package quickly on arrival and route the review properly.
Shipping instructions
Ship a drive, SSD, RAID, NAS, or phone to Aceon safely.
Submit the intake first, use the right Canada or U.S. address, and pack the device so transit does not become the second failure.
If the case is fragile, business-critical, or actively getting worse, call first. If it is stable enough to ship normally, submit the intake before the package goes out so Aceon can route it cleanly on arrival. Submission gives Aceon the contact and case details needed to match your package.
Before the box goes out
Three steps make shipped cases smoother from the start.
This applies to Canadian and U.S. shipments, including hard drives, SSDs, RAID/NAS hardware, phones, and flash media. These instructions are public packing guidance; use the intake form so Aceon can match the shipment.
- Step 1: Submit the quick intake so Aceon is expecting the package
- Step 2: Use the correct shipping address for Canada or the United States
- Step 3: Pack the device so it cannot slide, rattle, or get crushed in transit
Canada shipping
Canadian customers and shops can ship directly to Vancouver with tracking.
Submit the quick intake first, use the Vancouver details, then send Aceon the tracking number so the package can be matched to the case.
- Canada shipping / drop-off addressCanada office / lab
Aceon Data Recovery
Suite 300, 1275 West 6th Avenue
Vancouver, BC V6H 1A6: 300 - 1275 W. 6th Ave, Vancouver, BC V6H 1A6 - Phone: 604-224-4357
- Toll free: 1-866-268-3792
- Inbound to Aceon: the customer or referring shop pays Canada Post, Purolator, FedEx, UPS, or another tracked carrier directly.
- Return after recovery proceeds: Aceon covers standard return shipping of recovered data or return media.
United States shipping
Use the Blaine details for U.S. shipments.
For U.S. customers and computer shops shipping devices to Aceon's Washington receiving address.
- For all U.S. visitors, call: 1-866-268-3792
- U.S. shipping addressU.S. shipping office
Aceon Data Recovery
1685 H St. 43612
Blaine, WA 98230: 1685 H St. 43612, Blaine, WA 98230 - For U.S. shipments, use the toll-free number so the case can be routed cleanly.
- Submit quick intake before shipping and keep the tracking number.
Canada self-ship option
Canadian customers and computer shops can pay a tracked carrier directly and send the device to Vancouver.
Aceon does not need to create a new account or shipping label for this option. Submit the intake first, include reference and contact details in the package, ship with tracking, then send Aceon the tracking number.
- Submit the intake before shipping. Use the quick intake so Aceon has the contact, device type, symptoms, and urgency before the package arrives.
- Use a tracked Canadian carrier. Canada Post, Purolator, FedEx, UPS, or another tracked service is fine when it suits the device, destination, and timing.
- Ship to the Vancouver address. Use the Canada shipping address on this page, keep the receipt, and keep the tracking number.
- Include reference and contact details. Put the sender name, phone number, email, company name if applicable, and intake or case reference inside the box.
- Send the tracking number to Aceon. Reply by email, phone, or the intake follow-up so the shipment can be matched quickly on arrival.
Carrier pickup and label options in Canada depend on the sender's location, carrier rules, and whether postage is prepaid. For the simplest no-signup flow, the sender arranges and pays inbound shipping directly with the carrier.
U.S. USPS self-ship option
U.S. customers and computer shops can pay USPS directly and send the device to Blaine.
Aceon does not need to create a USPS account or shipping label for this option. Submit the intake first, ship with tracking, then send Aceon the tracking number so the package can be matched to the case.
- Submit the intake before shipping. Use the quick intake so Aceon has the contact, device type, symptoms, and urgency before the package arrives.
- Use USPS Priority Mail or another tracked USPS service. Pay USPS directly at a Post Office counter, self-service kiosk, or through the sender's own USPS online label.
- Ship to the Blaine, Washington receiving address. Use the U.S. shipping address on this page and keep the receipt and tracking number.
- Send the tracking number to Aceon. Reply by email, phone, or the intake follow-up so the shipment can be matched quickly on arrival.
USPS package pickup can be useful when the sender already has prepaid postage, but it is not a courier-style pickup billed to Aceon. For this no-signup flow, the sender remains responsible for inbound postage.
Packing
Packing checklist
- Photograph the device before packing. Keep a quick record of the drive, phone, RAID unit, or other device before it goes into the box.
- Pack and protect the device. Use anti-static protection where possible, firm padding, and a rigid box so the device cannot slide, rattle, or get crushed.
- Include your information inside the box. Add your name, phone number, email address, and a short note: “submitted case online.”
- Photograph the sealed box and tracking number. Keep the package photo and tracking number until Aceon confirms receipt.
Do not
- Do not ship a loose bare drive with little or no padding
- Do not keep powering up a clicking or dropped drive
- Do not attempt to open a drive before shipping it
- Do not assume a shipping label alone is enough to identify the case
- Do not ship a U.S. case without the Blaine address, tracking, and intake reference
Urgent cases
Business-critical and unstable cases should be phoned in first.
RAID/NAS/server outages, active emergencies, clicking drives, and time-sensitive business cases should be discussed by phone before shipment whenever possible. That reduces avoidable handling mistakes and makes it easier to give you the safest shipping instructions for the specific failure.
If pricing, turnaround, or business impact is part of the concern, say that on the first call. Good triage is partly about deciding whether the case needs priority handling, normal review, or a more careful shipping plan before anything is sent.
What happens after it arrives
Shipping is only the first step. Clear intake makes the review faster.
Clear intake helps Aceon match a shipped device faster, understand urgency, and avoid delays from vague package notes or missing contact context.
- Submit the case first so the shipment is expected and easy to match
- Label business, partner, or emergency shipments clearly
- Include the most useful symptoms instead of a long story
- Call first if the package contains a live outage, fragile RAID set, or unstable drive
Helpful before shipping
Need shipping guidance first?
Ask Aceon to call you back before the device goes out.
Use this short callback form when you want human triage but cannot talk right now.
FAQ
Common shipping questions
Which address should U.S. cases use?
U.S. cases should use the Blaine, Washington receiving address and the toll-free number 1-866-268-3792.
What should I avoid doing before shipping?
Do not keep powering a failing device on, do not open it, and do not ship it loose or poorly padded.
Can I use USPS without Aceon creating a label?
Yes. Submit the intake first, pay USPS directly, ship to the Blaine receiving address with tracking, then send Aceon the tracking number.
Who pays shipping?
Customers or referring shops pay inbound shipping to Aceon. If recovery proceeds, Aceon covers standard return shipping of recovered data or return media.
Can Canadian customers use Canada Post, Purolator, FedEx, or UPS?
Yes. Submit the intake first, pay a tracked carrier directly, ship to the Vancouver address, include reference and contact details, then send Aceon the tracking number.
Who pays Canada shipping?
Customers or referring shops pay inbound shipping to Aceon. If recovery proceeds, Aceon covers standard return shipping of recovered data or return media.