When to refer
Refer or call first when the phone is wet, no-power, boot-looping, asking to restore, encrypted/inaccessible, has already had a failed screen/battery/port repair, or the customer says the data matters more than the handset.
Recovery-first partner network
A clean path for phone repair shops when the repair is not enough.
Phone repair shops solve many normal problems. Aceon is a fit when the customer mainly needs the data: photos, videos, messages, contacts, app data, business chats, authenticator data, or records from a wet, dead, no-power, boot-looping, encrypted, or already-opened phone. The partner path should make it easy to pause destructive repair and route the case before data options narrow.
- Inbound path for repair shops without external outreach
- Clear stop conditions for data-risk phone repair cases
- No pressure on shops to stop normal repairs
- Keeps customer data and next steps review-based
What to preserve
Keep original parts where possible, avoid factory reset or restore prompts, avoid board swaps when data-critical components may be separated, and document what was attempted.
How the relationship should work
The shop keeps ordinary repair work. Aceon focuses on the hard data cases and gives the customer a reviewed recovery path. Any outreach, commission, or referral arrangement should be approved before it is used.
Case details
Tell Aceon what happened before more repair changes the phone.
Include the model, liquid or accident type, whether it was charged after exposure, symptoms, passcode/access status, and the exact data that matters.
FAQ
Common questions
Is this a public endorsement of any repair shop?
No. This is an inbound referral path and guidance page, not a public endorsement list.
Can a repair shop use this page before contacting Aceon?
Yes. The page explains when to pause and what information helps Aceon review the case.
Will Aceon automatically contact shops from this page?
No. External outreach and referral arrangements require review and approval before use.