Coordinate a safe recovery request.

Aceon Data Recovery Terms of Service

Please review and agree before sending your case details.

1. Confidentiality: We keep your data private and will only access it as strictly necessary to perform the recovery.
2. Acknowledgment of Risk & Limitation of Liability: Data recovery is inherently risky. Aceon Data Recovery is not liable for any device damage or data loss that may occur before, during, or after our service, including shipping. The client assumes all risk.
3. Warranty Voidance: You understand that our service is invasive and may void your device's manufacturer warranty. You accept this risk.
4. No Guarantee of Success: We do not guarantee a successful recovery. Fees cover the recovery attempt, including labor and parts, not the amount of data recovered.
5. Payment, Fees, and Surcharges: Certain advanced recoveries require a non-refundable attempt fee paid upfront regardless of the outcome: unsuccessful clean room recovery $250 plus parts; SSD and smartphone recoveries $250; memory cards and sticks $150; HDD circuit board recovery no charge. Final payment is due in full upon successful recovery before data is released. All credit card payments are subject to a 3% surcharge.
6. Destination Drive: You must provide a new, empty destination drive or purchase one from Aceon. Aceon is not responsible for any data on a drive you provide.
7. Client Responsibility & Data Deletion: You are responsible for reviewing the recovered data and must report any issues within seven (7) days of receipt. After 7 days, the job is considered complete, and Aceon will securely delete all copies of your data.
8. Abandoned Property: Any device or data not retrieved within 30 days of notification will be considered abandoned and securely disposed of.
9. Client Authorization: You warrant that you are the legal owner of the device and data, or are authorized by the owner. You grant Aceon Data Recovery and its partners permission to open, access, and transport the media for recovery purposes.