01
Do not charge a wet phone
Charging can worsen corrosion or electrical damage. Do not use heat, rice, or repeated power attempts as a substitute for recovery-safe assessment.
Phone data recovery first aid · iPhone and Android
Damaged phone? Protect the data before trying the next fix.
When a phone has water damage, impact damage, no power, a boot loop, a failed update, lock-screen access trouble, missing photos, or corrupted videos, the next action can matter more than people expect. This public guide gives a recovery-safe first response for iPhone and Android cases before charging, resetting, restoring, unlocking experiments, or routine repair.
- Stop charging when water or board damage is possible
- Avoid resets and restore prompts if the data matters
- Call first for fresh damage, no power, or business-critical data
- Use intake for stable cases that need written review
02
Do not erase the evidence
A factory reset, restore, failed migration, or overwrite can remove the data path. If photos, messages, contacts, business chats, or app data matter, pause before accepting prompts.
03
Separate repair from recovery
A normal repair goal is making the phone usable. A recovery goal is protecting access to the data. Those paths can conflict on damaged devices.
What to tell Aceon
A short, specific summary makes the first response better.
- Phone model and whether it is iPhone or Android
- What happened: water, impact, failed update, no power, boot loop, damaged screen, or unknown
- Whether it was charged, opened, repaired, reset, restored, or connected to a computer afterward
- The most important data: photos, messages, contacts, business files, app data, or two-factor/account access
- Whether the phone passcode is known and whether recent backups exist
Choose the contact path
- Call: fresh damage, no power, actively worsening phone, urgent personal loss, or business-critical mobile data.
- Submit intake: stable phone, enough time for written review, or shipping from outside Vancouver.
- Callback: you need a human response but cannot talk right now.
Call 1-866-268-3792 or start at submit a case.
Need phone guidance before the next attempt?
Ask Aceon to call you back about the phone recovery case.
If the phone is wet, dead, locked, boot-looping, asking to restore, or contains irreplaceable photos, videos, messages, contacts, or app data, calling is the fastest path. Use this callback form only when you cannot stay on the phone right now.
Call first when
- The phone is wet, hot, bent, or getting worse
- It will not power on or is stuck in a boot loop
- Photos, videos, messages, contacts, or app data are urgent
FAQ
Phone recovery first-aid questions
Should I charge a water-damaged phone?
No. If water damage is possible, avoid charging, heat, rice, repeated power attempts, and restore prompts until a recovery specialist has advised on the safest path.
Should I restore or reset the phone?
Avoid restoring, resetting, or erasing the phone when the data matters. Those steps can destroy the exact data a recovery attempt is trying to protect.
When should I call instead of using a form?
Call for fresh water or impact damage, no-power phones, boot loops, business-critical mobile data, or any device that is getting worse after repair or charging attempts.